At bitrix24, the fun of playing should always be within your control. We provide a range of tools, guidance, and support to ensure your gaming experience remains healthy, safe, and enjoyable without negatively impacting your daily life.
Online gaming should be an enjoyable form of entertainment — like watching a film or playing sports. At bitrix24, we believe every member deserves to enjoy our platform in a healthy and responsible way.
We understand that everyone's situation is different. Some play occasionally to unwind, while others make it a weekly routine. What matters is that you always play within your means — in terms of both time and money. Gaming should never become a source of stress, anxiety, or financial difficulty.
That is why bitrix24 invests in a comprehensive responsible gaming system — not merely to meet licensing requirements, but because we genuinely care about our members' well-being. From daily deposit limits to self-exclusion options, we put full control in your hands.
The bitrix24 support team is trained to assist members who may need guidance or support. If at any point you feel that gaming is beginning to affect your life, do not hesitate to reach out. We are here for you.
All these self-control tools are available free of charge to all registered bitrix24 members. You can activate them yourself through your account settings at any time.
Set the maximum deposit amount you can make within a 24-hour or 7-day period. Once the limit is reached, the system will automatically block any further deposit attempts until the period resets.
Limit the amount of time you can spend on the bitrix24 platform each day. The system will send you a reminder as you approach your set time limit, and will automatically log you out once the limit is reached.
Set the maximum loss amount you are willing to accept per day, week, or month. Once your loss limit is reached, you will not be able to continue betting until the limit period resets.
Need a short break? Activate a cooling-off period of 24 hours, 3 days, 7 days, or 30 days. During this time, your account will be temporarily suspended and you will not receive any promotions from us.
The strongest option available — block your account for 6 months, 1 year, or 5 years. Once active, the exclusion cannot be reversed at your own request. This is a serious long-term commitment to self-control.
Opt out of all bonus offers, promotional emails, and marketing notifications. You can still play as normal, but without the promotional prompts that may encourage overspending.
Activating self-control tools on bitrix24 is straightforward and can be done on your own without contacting customer support. Follow these steps:
Log in to your bitrix24 account using your username and password. Make sure your internet connection is secure and stable before making any changes to your settings.
Click the profile icon in the top right corner and select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Go to the "Responsible Gaming" section and select the control tool you wish to activate — whether it is a deposit limit, time limit, loss limit, cooling-off period, or self-exclusion.
Enter your desired limit value and click the "Confirm" button. Some tools such as self-exclusion require a 24-hour waiting period before taking effect, ensuring your decision is truly final.
You will receive a confirmation email once your changes have been saved successfully. Keep this email as proof that your self-control settings are active.
Be honest with yourself. If you answer "Yes" to three or more of the following questions, it may be time to seek help:
Bitrix24 works across multiple support channels to ensure every member who needs help can access it easily and without embarrassment.
Bitrix24's trained customer support team is available 24 hours a day, 7 days a week. We can help you activate self-control tools, answer questions about responsible gaming, or simply listen to your concerns with full empathy.
For issues that require a written response or documentation, you may contact the bitrix24 team via the official email address listed at the bottom of this page. We aim to reply within 24 business hours.
If you need deeper professional support, we encourage you to reach out to a registered problem gambling counseling center in Malaysia. Qualified counselors can help you develop effective strategies to regain control.
Joining a community of people who share similar experiences can be a powerful source of strength. There are various online and in-person support groups across Malaysia that offer a safe, non-judgmental environment.
Create your bitrix24 account today and start playing with confidence. We provide a safe, fair, and responsible gaming environment for all members in Malaysia.