Bitrix24 Terms and Conditions – Complete Platform Usage Guide

01Definitions & Interpretation

In this Terms and Conditions document, the following words and phrases carry the meanings stated below unless the context requires otherwise:

• "Platform" — refers to the bitrix24.vu website, the bitrix24 mobile app, and all services offered under the bitrix24 brand.
• "Member" or "You" — refers to any individual who has registered and holds an active account on the bitrix24 platform.
• "Account" — refers to the personal profile registered by a Member on the bitrix24 platform to access all services.
• "Account Funds" — refers to real money deposited by a Member into their account, excluding bonuses or free credits.
• "Bonus" — refers to any free credits, bonus funds, free spins, or other promotional incentives offered by bitrix24 to Members.
• "Rollover" or "Wagering Requirement" — refers to the minimum wagering amount that must be met before bonus funds are eligible for withdrawal.
• "KYC" (Know Your Customer) — refers to the identity verification process required before the first withdrawal or when requested by bitrix24.

Section headings in this document are for reference purposes only and do not affect the interpretation of the terms. References to gender in the singular also include the plural and vice versa.

02Eligibility & Account Registration

Bitrix24 is an online entertainment platform designed exclusively for adults. Before registering, please ensure you meet all of the following eligibility requirements:

Age & Location Requirements

• You must be at least 18 years of age at the time of registration. bitrix24 reserves the right to request proof of age at any time.
• Registration and use of the platform must comply with the laws in force in your country or region of residence.
• It is your sole responsibility to ensure that your use of bitrix24's services does not violate any applicable local laws.

Account Registration

• Each individual is only permitted to register and hold one (1) account only on the bitrix24 platform. Registering more than one account by the same individual is a serious violation.
• All information provided during registration — including full name, phone number, date of birth, and email address — must be accurate and up to date.
• bitrix24 reserves the right to reject any registration application or close an existing account without providing a reason if false or suspicious information is detected.

Identity Verification (KYC)

To ensure platform security and comply with industry-standard procedures, bitrix24 may request identity verification documents at certain stages, particularly before processing your first withdrawal. Documents typically required include:

• A copy of a valid national identity card (MyKad) or passport.
• Recent proof of address such as a utility bill or bank statement (not older than 3 months).
• Proof of ownership of the payment method used for the deposit.

03Depositing & Withdrawing Funds

Deposit

Bitrix24 accepts deposits via a wide range of popular payment methods in Malaysia, including FPX (internet banking), Touch 'n Go eWallet, GrabPay, Boost, Maybank2u, and USDT/crypto. All deposits are processed instantly upon payment confirmation.

• Minimum deposit: RM 20 per transaction.
• bitrix24 does not charge any processing fees for deposits.
• Deposit funds must come from a legitimate source and must belong to you. Using another person's card or account is strictly prohibited.
• If a deposit is delayed, please retain proof of the transaction and contact bitrix24 customer support.

Withdrawal

Bitrix24 is committed to processing withdrawals quickly and efficiently. Processing times depend on the chosen withdrawal method:

• e-Wallets (Touch 'n Go, GrabPay, Boost): within 15 minutes.
• Bank transfer (FPX, Maybank2u): 30 minutes to 2 hours.
• USDT/Crypto: within 30 minutes (subject to blockchain network verification).

• Minimum withdrawal: RM 50 per transaction.
• Withdrawals can only be made to the same payment method used for the deposit, or to a verified bank account registered in your name.
• bitrix24 reserves the right to request additional verification before processing withdrawals that exceed a certain threshold, as part of standard security procedures.

04Bonuses & Promotions

Bitrix24 offers a variety of bonus and promotion deals from time to time to reward our loyal members. All bonuses are subject to specific terms and conditions stated in each offer. The following are general guidelines that apply to all promotions:

General Bonus Terms

• The welcome bonus is exclusively available to new members making their first deposit. One welcome bonus per individual, per household, and per IP address.
• All bonuses are subject to rollover requirements (wagering multiples) that must be met within the specified time period before any withdrawal can be made.
• Rollover requirements are calculated based on the total bonus amount received, unless otherwise stated in the specific promotion's terms.
• Not all games contribute equally to rollover requirements. Slot games typically contribute 100%, while sports betting and table games may contribute at different rates.

Bonus Abuse

• bitrix24 uses an advanced detection system to identify bonus abuse, including multi-account usage, arbitrage betting, and suspicious betting patterns.
• If bonus abuse is confirmed, bitrix24 reserves the right to cancel all related bonuses and winnings, and to take action against the accounts involved.
• bitrix24 reserves the right to modify, withdraw, or terminate any promotion at any time without prior notice, at our sole discretion.

05Wagering & Game Rules

The bitrix24 platform offers a wide range of games and betting options including live sports, Live Casino, bingo, fish shooting games, and more. Each game category has its own specific rules, but the following general rules apply to all game types:

General Wagering Rules

• All confirmed bets are final and cannot be cancelled or modified once submitted, except under specific circumstances as defined by the game rules.
• bitrix24 reserves the right to void bets or adjust payouts in the event of a technical error, incorrectly published odds, or other exceptional circumstances affecting the integrity of the game.
• The outcome of all casino games is determined by an independently audited and certified fair Random Number Generator (RNG). No party, including bitrix24, can manipulate game results.
• For sports betting, recognised results are based on official outcomes announced by the relevant sports governing body.

Betting Limits

Bitrix24 sets minimum and maximum betting limits for each game and betting market. These limits may vary by game type, market, and your account status. bitrix24 reserves the right to adjust betting limits for any member or market at any time based on our internal risk assessment.

Technical Issues During Gameplay

In the event of a technical disruption, internet disconnection, or system failure during a game session, bitrix24 will endeavour to restore the state to the point before the disruption based on our server records. However, if records are incomplete, bitrix24 reserves the right to make a final decision based on the available information.

06Account Security & User Responsibilities

The security of your account is a shared responsibility between bitrix24 and you as a member. bitrix24 continuously invests in the latest security infrastructure, but your own actions are equally important.

Your Responsibilities

• Keep your password and login credentials confidential. Do not share them with anyone, including bitrix24 staff — we will never ask for your password.
• Use a strong and unique password for your bitrix24 account. Change your password regularly for maximum security.
• Log out of your account after each session, especially when using a public or shared device.
• Report any suspicious activity or unauthorised access to bitrix24 support immediately.

Bitrix24 Security Measures

• 256-bit SSL encryption for all data communications between your device and bitrix24 servers.
• Two-factor authentication (2FA) is available and recommended for all accounts.
• Automated 24/7 account monitoring to detect unusual activity.
• Member funds are held in accounts separate from the company's operational funds.

07Prohibited Activities

To protect the integrity of the platform and all members, bitrix24 strictly prohibits the following activities. Violation of any of these prohibitions may result in immediate account suspension or closure:

• The use of bots, automated software, scripts, or any technological tools to gain an unfair advantage in gameplay or to access the platform automatically.
• Multiple account registrations by the same individual or groups collaborating to unlawfully exploit promotions.
• Money laundering or using the bitrix24 platform for any suspicious or illegal financial activity.
• Any attempt to hack, infiltrate, or interfere with the normal operation of the bitrix24 platform in any way.
• Identity fraud, use of another person's personal information, or providing false information during registration or the KYC process.
• Matched betting or arbitrage wagering intended to guarantee risk-free profit using bonus funds.

08Account Closure & Suspension

Closure at Member's Request

You may close your bitrix24 account at any time. To do so, contact our customer support via live chat and submit a closure request. Before the account is closed, all eligible real-money balances will be returned to you via your preferred payment method, upon completion of the required KYC verification.

Closure Initiated by bitrix24

Bitrix24 reserves the right to suspend or close any account at any time without prior notice if:

• There has been a breach of any terms and conditions set out in this document.
• Suspected or confirmed fraudulent, abusive, or illegal activity is detected.
• There is a legal compliance requirement or directive from a relevant authority.

Self-Exclusion

Bitrix24 is fully committed to responsible gaming. Members who feel the need to take a break from the platform can activate the self-exclusion feature from their account settings, or contact our support team for assistance. Exclusion periods can be set from 24 hours to permanent exclusion. Learn more on the Responsible Gaming us.

09Liability Cap

To the extent permitted by applicable law, bitrix24 and its affiliated companies, directors, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising from or related to the use of our platform.

Bitrix24 makes no guarantee or representation that the platform will always be free from errors, outages, or viruses. While we strive to ensure maximum platform availability, scheduled maintenance and unforeseen circumstances may occasionally cause service disruptions.

10Terms Amendment & Applicable Law

Right to Amend

Bitrix24 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our discretion. Any material changes will be communicated to members via in-platform notifications or email at least 7 days before taking effect, except in situations requiring immediate action.

Continued use of the bitrix24 platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with the changes, you must discontinue use of the platform and may close your account in accordance with the procedures set out in Section 8.

Governing Law

These Terms and Conditions and all matters relating to the use of the bitrix24 platform shall be governed and construed in accordance with the applicable legal principles of the relevant jurisdiction. If any provision of this document is found to be invalid or unenforceable, that provision shall be severed without affecting the validity and enforceability of the remaining provisions.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the bitrix24 support team is ready to assist you via 24/7 live chat available on the platform, or by email at the address listed in the footer of this page. We are committed to responding to every enquiry in a timely manner.