Bitrix24 values the privacy of every member. This document clearly explains how we collect, use, store, and protect your personal information as a user of our platform.
Privacy is more than a policy on paper. At bitrix24, we actively enforce data protection through technology and industry best practices.
All your personal data and financial transactions are protected with 256-bit SSL encryption. This means every piece of information transmitted between your device and the bitrix24 servers is fully secured from unauthorized parties.
You have the right to access, correct, download, and delete your personal data at any time. bitrix24 provides an account control panel that makes it easy to manage your personal information without contacting customer support.
Bitrix24 never sells, rents, or trades members' personal data to any third party for marketing purposes. Your information belongs to you — we only use it to improve your experience on our platform.
Your data is stored on servers equipped with multi-layered access control systems, continuous monitoring, and automatic backups. Our data centres comply with international security standards to ensure the integrity of your data at all times.
Bitrix24 uses cookies solely for basic functional and analytical purposes to improve platform performance. You can manage your cookie settings through your web browser settings. Cookies are not used to track your activity on other websites.
In the event of any security incident that may affect your personal data, bitrix24 is committed to notifying you within 72 hours of detecting the incident. We take every security threat seriously and respond promptly.
Bitrix24 collects your personal information for clear and limited purposes. We only collect data that is genuinely necessary to provide you with the best service and to ensure platform security for all members. The following are the categories of information we collect:
Every piece of data we collect has a specific purpose. bitrix24 does not use your data for any purpose other than those stated below. We adhere to the principles of minimal and purposeful data use:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account management & identity verification | Name, email, phone number, KYC | Contractual necessity |
| Deposit & withdrawal processing | Financial details, transaction records | Contractual necessity |
| Age & location verification | Date of birth, address, IP | Legal obligation |
| Security & fraud prevention | Activity logs, IP address, usage patterns | Legitimate interests |
| Customer support & communication | Email, phone number, conversation records | Contractual necessity |
| Platform improvement & analytics | Anonymised usage data | Legitimate interests |
| Legal compliance & reporting | All related data | Legal obligation |
Bitrix24 does not use your personal data to make automated decisions that negatively affect you without human intervention. Should any material decision be made based on your data, you have the right to request a review by our team.
Bitrix24 does not sell, rent, or disclose your personal data to third parties for marketing or commercial gain. However, in the course of operating a safe and compliant platform, there are limited situations where we need to share information with certain parties:
We share necessary data with third-party service providers that help us operate the platform, including:
All of these service providers are bound by strict data confidentiality agreements and are only permitted to use your data for the specified purposes.
Bitrix24 may be required to disclose your personal data to the relevant authorities if mandated by law, court order, or regulatory agency directive. In such cases, we will endeavour to notify you in advance unless prohibited by law from doing so.
The security of your personal data is bitrix24's highest priority. We continually invest in the latest security infrastructure and adopt a multi-layered defence approach to protect your information:
Bitrix24 uses cookies and similar technologies to ensure the platform functions properly and to deliver a better user experience. The following are the types of cookies we use:
Bitrix24 does not use third-party cookies for targeted advertising. You may manage and delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect platform functionality.
As a registered bitrix24 platform user, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. Such requests will be processed within 14 business days.
If any of your information is inaccurate or out of date, you may request a correction through your account settings or our customer support.
You may request the deletion of your account and personal data, subject to any legally binding data retention obligations.
You may object to the processing of your data for specific purposes such as direct marketing, and we will honour that request.
You may request your data in a machine-readable format (JSON/CSV) for transfer to another platform should you choose to do so.
In certain situations, you may request that we restrict the processing of your data while any dispute or review is in progress.
Bitrix24 retains your personal data only for as long as it is needed for the stated purposes or as required by applicable law. The following are our data retention guidelines:
Once the retention period expires and there is no legal requirement to keep the data, bitrix24 will securely delete or anonymise your data using irreversible methods.
The bitrix24 platform is strictly for adults aged 18 and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.
Bitrix24 employs a range of technical methods and KYC procedures to verify user age during the registration process and prior to processing the first withdrawal. We take this responsibility very seriously as part of our commitment to responsible gaming.
Bitrix24 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service expansions. We are committed to notifying you of any material changes through the following channels:
Continued use of the bitrix24 platform after the effective date of any amendments constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the bitrix24 Data Protection Officer (DPO) team is ready to assist you. We take every privacy inquiry seriously and are committed to providing a satisfactory response within a reasonable timeframe.
You can reach us via:
For complaints related to unsatisfactory handling of personal data, you also have the right to file a report with the relevant data protection authority in your jurisdiction.
Now that you understand how we protect your data, register today and enjoy a safe, fair, and exciting online gaming experience with bitrix24 — the trusted platform for members across Malaysia.